- Non-Discrimination
- Privacy Policy
- Refund Policy
- Hipaa Policy
- Internet Policy
- Members Rights
Nu Health RX complies with the prohibition on discrimination in beneficiary enrollment. Nu Health RX does not deny, limit, or condition the coverage or furnishing of benefits to individuals eligible to enroll on the basis of health status, except as specified by law and in accordance with approved benefits, limitations, and exclusions for the plan.
Nu Health RX does not discriminate on the basis of age, race, ethnicity, religion, mental or physical disability, national origin, marital status, sex, sexual orientation, genetic information, gender, gender identity, or source of payment in the enrollment of members, the delivery of covered services or items, or the credentialing or contracting of providers. Nu Health RX subscribes to the principles of equal opportunity and affirmative action employment practices.
We may use or disclose your protected health information for health care operations. Health care operations include, but are not limited to, quality assessment and improvement activities, underwriting, premium rating, management, and general administrative activities. For example, members of our quality improvement team may use information in your health record to assess the quality of care you receive and determine how to continually improve the quality and effectiveness of the services we provide in accordance with applicable state and federal laws, regulations, and accreditation requirements.
Nu Health RX ensures that services are provided in a culturally competent manner to all assigned members, including those with limited English proficiency (LEP) or reading skills, diverse cultural and ethnic backgrounds, and physical or mental disabilities (45 CFR 155.205c). We ensure the provision of emergency services in accordance with state and federal regulations. To comply with the Americans with Disabilities Act (ADA), Nu Health RX guarantees that all hearing and/or speech-impaired members will have access to free interpreter services. A dedicated relay phone line is available to communicate with hearing and/or speech-impaired individuals.
If you need these services, please contact our Customer Service Representatives during hours of operation:
Monday – Friday: 9 a.m. – 6:00 p.m.
For translation services, please call Nu Health RX Customer Service at 833-863-0360
If you have any concerns regarding the above-mentioned services, please contact Nu Health RX’s Member Support Hotline at 833-863-0360
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Nu Health RX is a virtual healthcare subscription service that provides access to primary care, urgent care, mental health therapy, pharmacy services, and various specialists on demand. While we strive to make healthcare simple, affordable, and accessible, please note that Nu Health RX solutions are not insurance products. They are meant to complement, not replace, your existing health insurance and are designed to enhance the accessibility and affordability of healthcare.
Nu Health RX services are available across all 50 states. All medical services offered through Nu Health RX are delivered by licensed healthcare professionals, exclusively to our members. Our services also include customizable healthcare solutions tailored to the needs of individuals, employers, associations, and other groups. While we aim to provide comprehensive healthcare services, the availability and extent of services may vary based on geographical location and the specific subscription plan chosen.
Accessibility is a key commitment at Nu Health RX. We adhere to the standards of the Americans with Disabilities Act (ADA) to ensure our services are accessible to all individuals, including those with disabilities. Our digital platforms are designed to be accessible and user-friendly.
Please consult our Terms of Use and Privacy Policy on our website for more detailed information regarding the terms under which our services are offered. The policies and terms provided govern your use of Nu Health RX and its services.
For more information, queries, or feedback, please contact our 24/7 customer support team at info@nuhealthrx.com or call us at 833-863-0360. Visit our website at www.nuhealthrx.com.