- Non-Discrimination
- Privacy Policy
- Refund Policy
- Hipaa Policy
- Internet Policy
- Members Rights
Nu Health RX offers a 14-day refund policy from the date of purchase. If 14 days have passed since your purchase, you will not be eligible for a refund or exchange. Additionally, executing a cancellation within 30 days will exclude the customer from enrollment in any Nu Health RX programs for a period of 1 year.
To request a refund, the following is required:
• A receipt or proof of purchase
• The invoice number
• The refund request must be submitted within 14 days of the purchase date
Refunds may be provisionally granted beyond 14 days but will not exceed 30 days if there was a failure in the delivery of services. These cases will be reviewed and approved on a per-case basis.
Cancellations may take up to 30 days to process. A cancellation made within 30 days of enrollment will exclude the customer from enrolling in any Nu Health RX programs for 1 year.
Once your refund request is received and reviewed, we will send you an email notification regarding the approval or rejection of your refund.
If your refund is approved, a credit will be automatically applied to your original method of payment within 14 days.
If you have not received a refund after 14 days, please follow these steps:
1. Check your bank account again.
2. Contact your credit card company—it may take additional time for the refund to post.
3. If you still have not received your refund, please contact our support team at 833-863-0360
For any additional questions or concerns, please contact Nu Health RX Customer Service at 833-863-0360
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Nu Health RX is a virtual healthcare subscription service that provides access to primary care, urgent care, mental health therapy, pharmacy services, and various specialists on demand. While we strive to make healthcare simple, affordable, and accessible, please note that Nu Health RX solutions are not insurance products. They are meant to complement, not replace, your existing health insurance and are designed to enhance the accessibility and affordability of healthcare.
Nu Health RX services are available across all 50 states. All medical services offered through Nu Health RX are delivered by licensed healthcare professionals, exclusively to our members. Our services also include customizable healthcare solutions tailored to the needs of individuals, employers, associations, and other groups. While we aim to provide comprehensive healthcare services, the availability and extent of services may vary based on geographical location and the specific subscription plan chosen.
Accessibility is a key commitment at Nu Health RX. We adhere to the standards of the Americans with Disabilities Act (ADA) to ensure our services are accessible to all individuals, including those with disabilities. Our digital platforms are designed to be accessible and user-friendly.
Please consult our Terms of Use and Privacy Policy on our website for more detailed information regarding the terms under which our services are offered. The policies and terms provided govern your use of Nu Health RX and its services.
For more information, queries, or feedback, please contact our 24/7 customer support team at info@nuhealthrx.com or call us at 833-863-0360. Visit our website at www.nuhealthrx.com.