- Non-Discrimination
- Privacy Policy
- Refund Policy
- Hipaa Policy
- Internet Policy
- Members Rights
TREATMENT
We may use or disclose your protected health information to arrange for the provision of your medical treatment or services. For example, the provider delivering health care services to you will record information related to your treatment. This information is necessary for us to perform certain functions, including but not limited to, medical records reviews, investigating quality of care complaints, conducting quality improvement studies, and fulfilling other obligations as required under applicable law and regulations.
PAYMENT
We may use or disclose your protected health information to process claims or make payments for covered services you receive under your benefit plan. For example, your provider may submit a claim to us for payment, which will include identifying information, your diagnosis, and details of the treatment or supplies used in the course of treatment.
HEALTH CARE OPERATIONS
We may use or disclose your protected health information for health care operations, which include, but are not limited to, quality assessment and improvement activities, underwriting, premium rating, management, and general administrative activities. For example, our quality improvement team may use your health records to assess the quality of care provided and determine how to improve service effectiveness, in accordance with applicable state and federal laws and accreditation requirements.
BUSINESS ASSOCIATES
There may be instances where services are provided through contracts with third-party business associates. When such arrangements involve the use or disclosure of your protected health information, we require written contracts ensuring that business associates maintain the same high standards of privacy protection as our employees and affiliates.
REQUIRED BY LAW
We will disclose protected health information about you when required by federal, state, or local law.
COMMUNICATION WITH FAMILY OR FRIENDS
Our service professionals, using their best judgment, may disclose your protected health information to a family member, close personal friend, or any other individual you identify, if relevant to their involvement in your care or payment for your care.
MARKETING
We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you.
RESEARCH
We may disclose protected health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established privacy protection protocols.
CORONERS, MEDICAL EXAMINERS, AND FUNERAL DIRECTORS
We may disclose protected health information to a coroner or medical examiner as permitted by law, and to funeral directors for their duties.
PUBLIC HEALTH
As required by law, we may disclose protected health information to public health authorities for purposes related to disease prevention, control, injury, or disability management.
FOOD AND DRUG ADMINISTRATION (FDA)
We may disclose information to the FDA regarding adverse events, product defects, recalls, or post-marketing surveillance.
WORKERS’ COMPENSATION
We may disclose protected health information as required by laws governing workers’ compensation or similar programs.
TO AVERT A SERIOUS THREAT TO HEALTH OR SAFETY
We may use and disclose protected health information when necessary to prevent a serious threat to your health and safety or that of the public or another individual, as permitted by applicable laws.
MILITARY AND VETERANS
If you are a member of the armed forces, we may disclose protected health information as required by military command authorities.
HEALTH OVERSIGHT ACTIVITIES
We may disclose protected health information to a health oversight agency for activities including audits, investigations, inspections, and licensure compliance.
PROTECTIVE SERVICES FOR THE PRESIDENT, NATIONAL SECURITY, AND INTELLIGENCE ACTIVITIES
We may disclose protected health information to authorized federal officials for national security activities, such as protecting the President, authorized persons, or foreign heads of state, as permitted by law.
LAW ENFORCEMENT
We may disclose protected health information to law enforcement officials as part of an investigation, criminal case, emergency circumstance, or in response to a court order.
INMATES
We may disclose protected health information about an inmate of a correctional institution or an individual under law enforcement custody, to the appropriate authorities.
LAWSUITS AND DISPUTES
We may disclose protected health information in response to a subpoena, discovery request, or court order.
PLAN SPONSORS
We may disclose protected health information to your plan sponsor for administrative functions, provided that proper safeguards are in place as required under HIPAA regulations
RIGHT TO REQUEST RESTRICTIONS
You have the right to request restrictions on the use or disclosure of your protected health information for treatment, payment, health care operations, or communication with family or friends. However, we are not required to agree to a restriction.
RIGHT TO RECEIVE CONFIDENTIAL COMMUNICATIONS
You have the right to request alternative means of communication for protected health information, such as using an alternative mailing address. We will accommodate reasonable requests.
RIGHT TO INSPECT AND COPY
You have the right to inspect and obtain a copy of your protected health information maintained by Nu Health RX. A reasonable cost-based fee may be charged for copies, labor, postage, and preparation of summaries.
RIGHT TO AMEND
You have the right to request amendments to your protected health information if you believe it is incorrect or incomplete. Requests must be submitted in writing with supporting reasons. We may deny requests in cases where records are accurate and complete, were not created by us, or are not available for inspection by law.
RIGHT TO RECEIVE AN ACCOUNTING OF DISCLOSURES
You have the right to request an accounting of disclosures of your protected health information made by us in the last six years, except for disclosures related to treatment, payment, operations, national security, law enforcement, and prior to HIPAA compliance (April 14, 2003). The first request in a 12-month period is provided free of charge; additional requests may incur a fee.
RIGHT TO OBTAIN A PAPER COPY
You have the right to request a paper copy of this Privacy Policy at any time.
If you believe that your privacy rights have been violated, you may submit a written complaint to:
Nu Health RX
Attn: Privacy Officer
Las Vegas, NV
You may also file a complaint with the U.S. Department of Health and Human Services.
There will be no retaliation for filing a complaint.
For more information, please contact Nu Health RX Customer Service at 833-863-0360
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Nu Health RX is a virtual healthcare subscription service that provides access to primary care, urgent care, mental health therapy, pharmacy services, and various specialists on demand. While we strive to make healthcare simple, affordable, and accessible, please note that Nu Health RX solutions are not insurance products. They are meant to complement, not replace, your existing health insurance and are designed to enhance the accessibility and affordability of healthcare.
Nu Health RX services are available across all 50 states. All medical services offered through Nu Health RX are delivered by licensed healthcare professionals, exclusively to our members. Our services also include customizable healthcare solutions tailored to the needs of individuals, employers, associations, and other groups. While we aim to provide comprehensive healthcare services, the availability and extent of services may vary based on geographical location and the specific subscription plan chosen.
Accessibility is a key commitment at Nu Health RX. We adhere to the standards of the Americans with Disabilities Act (ADA) to ensure our services are accessible to all individuals, including those with disabilities. Our digital platforms are designed to be accessible and user-friendly.
Please consult our Terms of Use and Privacy Policy on our website for more detailed information regarding the terms under which our services are offered. The policies and terms provided govern your use of Nu Health RX and its services.
For more information, queries, or feedback, please contact our 24/7 customer support team at info@nuhealthrx.com or call us at 833-863-0360. Visit our website at www.nuhealthrx.com.