- Non-Discrimination
- Privacy Policy
- Refund Policy
- Hipaa Policy
- Internet Policy
- Members Rights
Explore Nu Health RX’s HIPAA Policy to understand our dedication to protecting your health information. We adhere strictly to HIPAA guidelines to ensure your data’s privacy and security.
This Notice of Privacy Practices (the “Notice”) describes the privacy practices of Nu Health RX.
Protected Health Information (PHI) refers to information about you that we obtain while providing our services. It includes personal details such as your name, contact information, health conditions, medical history, and prescriptions. PHI may relate to your past, present, or future physical or mental health, the provision of health care services, or payment for such services.
We are required by law to protect the privacy of your PHI and provide this Notice explaining our legal duties and privacy practices. This Notice describes how we may use and disclose your PHI and outlines your rights regarding your health information.
Uses and Disclosures of Your PHI for Treatment, Payment, and Health Care Operations
We may use and disclose your PHI for treatment, payment, and health care operations without your written authorization.
Treatment
We may use and disclose your PHI to coordinate and provide your treatment, medication, and health services. Examples include:
• Sharing your PHI with pharmacies, doctors, hospitals, or other health care providers for care coordination.
• Contacting you for treatment-related services, refill reminders, or available treatment alternatives.
Payment
We may use and disclose your PHI to process payments for the services you receive. Examples include:
• Sharing PHI with your insurer or pharmacy benefit manager to determine coverage and payment amounts.
• Contacting you regarding a payment or balance due for prescriptions or services provided.
Health Care Operations
We may use and disclose PHI for business activities necessary to operate Nu Health RX. Examples include:
• Quality monitoring, customer service, and complaint resolution.
• Transferring or receiving PHI in case of a business sale or merger.
• Using PHI for outreach on health-related programs, services, or opportunities.
• Creating de-identified data for analytics or business planning.
We are permitted or required to share your PHI under certain conditions without authorization.
Business Associates
Third-party vendors performing services such as billing or consulting may need access to your PHI. These vendors are legally required to protect your privacy.
Individuals Involved in Your Care
We may disclose PHI to a family member, personal representative, or caregiver involved in your care, unless restricted by you.
Workers’ Compensation
We may disclose PHI to comply with workers’ compensation laws.
Law Enforcement & Legal Requirements
We may disclose PHI:
• To law enforcement in response to a court order, subpoena, or criminal investigation.
• When required by federal, state, or local law.
• During judicial or administrative proceedings.
Public Health & Safety
We may disclose PHI to public health agencies for:
• Disease prevention and control.
• Adverse drug reaction reporting.
• Suspected abuse, neglect, or domestic violence cases.
Health Oversight Activities
We may disclose PHI to health oversight agencies for audits, investigations, or regulatory compliance.
Research
In some cases, we may use PHI for approved research studies that ensure confidentiality.
Coroners, Medical Examiners, and Funeral Directors
We may disclose PHI to coroners, medical examiners, or funeral directors.
Organ or Tissue Donation
We may disclose PHI to organ procurement organizations.
Disaster Relief & Notifications
We may use PHI to notify family or disaster relief organizations about your condition, location, or death.
Correctional Institutions
If you are incarcerated, we may share PHI with correctional facilities for your health and safety.
Specialized Government Functions
We may disclose PHI to authorized federal officials for military, national security, or intelligence activities.
We will not use or disclose PHI for the following purposes without your written authorization:
• Marketing communications.
• Sale of PHI to third parties.
• Sharing psychotherapy notes (if applicable).
You may revoke your authorization at any time by submitting a written notice to Nu Health RX Privacy Office.
You have the following rights concerning your PHI:
1. Obtain a Copy of This Notice
You may request a paper copy of this Notice at any time.
2. Inspect and Copy Your PHI
You may request to review or obtain a copy of your PHI in electronic or paper format. Requests should be submitted in writing to Nu Health RX Privacy Office. Reasonable fees may apply for copies.
3. Request an Amendment
If you believe your PHI is incorrect, you may request an amendment with supporting documentation. We may deny requests if the records are accurate and complete or were not created by us.
4. Receive an Accounting of Disclosures
You may request a list of disclosures made outside of treatment, payment, or health care operations. The first request in a 12-month period is free; additional requests may incur a fee.
5. Request Confidential Communications
You may request that we contact you in a specific way or at an alternative location. We will accommodate reasonable requests.
6. Restrict Certain Uses and Disclosures
You may request additional restrictions on PHI disclosure. We are not required to agree, except when the disclosure is to a health plan for services you paid for in full out-of-pocket.
7. Notification of Breach
You have the right to be notified if there is a breach of your unsecured PHI.
If you believe your privacy rights have been violated, you may file a complaint with:
Nu Health RX
Attn: Privacy Officer
Las Vegas, NV
Phone: (833) 863-0360
You may also file a complaint with the U.S. Department of Health and Human Services.
There will be no retaliation for filing a complaint.
We reserve the right to update this Notice at any time and make the revised version effective for all PHI we maintain.
The most current version will always be available at Nu Health RX’s website and upon request.
Effective Date: 2/22/25
Subscribe to our newsletter for discounts and more.
Nu Health RX is a virtual healthcare subscription service that provides access to primary care, urgent care, mental health therapy, pharmacy services, and various specialists on demand. While we strive to make healthcare simple, affordable, and accessible, please note that Nu Health RX solutions are not insurance products. They are meant to complement, not replace, your existing health insurance and are designed to enhance the accessibility and affordability of healthcare.
Nu Health RX services are available across all 50 states. All medical services offered through Nu Health RX are delivered by licensed healthcare professionals, exclusively to our members. Our services also include customizable healthcare solutions tailored to the needs of individuals, employers, associations, and other groups. While we aim to provide comprehensive healthcare services, the availability and extent of services may vary based on geographical location and the specific subscription plan chosen.
Accessibility is a key commitment at Nu Health RX. We adhere to the standards of the Americans with Disabilities Act (ADA) to ensure our services are accessible to all individuals, including those with disabilities. Our digital platforms are designed to be accessible and user-friendly.
Please consult our Terms of Use and Privacy Policy on our website for more detailed information regarding the terms under which our services are offered. The policies and terms provided govern your use of Nu Health RX and its services.
For more information, queries, or feedback, please contact our 24/7 customer support team at info@nuhealthrx.com or call us at 833-863-0360. Visit our website at www.nuhealthrx.com.